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You are here: Home / New Patients

New Patients

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Frequently Asked Questions (FAQ)

What services does Dientes provide? Expand
  • Dental Exams & X-rays
  • Cleanings & Fluoride Treatments
  • Sealants
  • Fillings & Crowns
  • Limited Root Canals
  • Specialized Children’s Dentistry
  • Full & Partial Dentures
  • Stay Plates
  • Limited Oral Surgery, Extractions
  • Oral Health Education
What if I can't afford dental care? Expand

We offer a sliding scale fee schedule determined by your income. This fee scale is determined by the Federal Poverty Guidelines. Proof of income will be required. See our Payment Options page for more details.

What insurance do you accept? Expand

We are one of very few dental providers in the county serving Medi-Cal beneficiaries. Pregnant women with Medi-Cal are covered on a limited basis.

For information on qualifying for Medi-Cal, see our Public Insurance page.

Do you allow payment plans? Expand

Dientes is unable to offer payment plans, and payment is due at the time of treatment. Unfortunately we cannot make any exceptions to this policy.

However, some financing options are available for those who qualify, such as Care Credit. This plan can be used in dental and medical offices, and are similar to credit cards with monthly payments. Our Treatment Plan Coordinator will be happy to help you apply at the time of your exam and diagnosis.

What forms of payment does Dientes accept? Expand
  • Medi-Cal
  • Visa, MasterCard
  • Cash, checks, money orders
How much will it cost? Expand

You will be given a financial estimate of treatment prior to each appointment. However, we cannot provide exact price quotes over the phone or email since it will depend on many factors including a person’s oral health situation, which needs to be diagnosed in person.

What do I need to do before my first appointment? Expand
  1. If you are a Medi-Cal patient, bring your BIC card and photo ID
  2. Plan to spend a little time filling out paperwork if you are a new patient; come 15 minutes early or download new patient forms (below) to fill out and bring with you
  3. If you are a cash patient, we require current proof of income — see Payment Options for details.

English New Patient Forms:

  • New Patient Packet, Adult, English
  • New Patient Packet, Child, English

Formularios para Pacientes Nuevos:

  • Paquete de Paciente Nuevo, Adulto, Español
  • Paquete de Paciente Nuevo, Niño, Español

Other Forms:

  • Authorization to Release Records
How do I make an appointment? Expand

Call 831-464-5409 for Santa Cruz. Call 831-621-2560 for Watsonville. Call 831-464-5411 for Beach Flats Outreach Clinic.

**We cannot schedule appointments via email or this website.**

Please review our payment policies and other frequently asked questions before making an appointment.

How are appointments confirmed? Expand

We will call to confirm your appointment and will leave a message if you are unavailable. It is the patient’s responsibility to call back and confirm your attendance. If you do not call and confirm by 12pm the day prior to your appointment, it will be cancelled.

I have a dental emergency. What should I do? Expand

During office hours:
For emergencies (extreme pain, infections, etc.) call our front desk as early as possible and tell the receptionist about your situation. Emergency calls will be prioritized based on the severity. Please note that we receive a high volume of emergency calls each day, but we try our very hardest to provide emergency visits within 24 hours. We cannot accept walk-ins and all emergency appointments must be scheduled.

After hours:
If you are experiencing a dental emergency after hours, please call 911 or go to your nearest emergency room.

New Patient Checklist

STEP 1 - Review Frequently Asked Questions

STEP 2 - Choose a Location

STEP 3 - Make an Appointment

STEP 4 - Confirm Appointment and complete forms.

STEP 5 - Bring your ID, BIC Card (if Medi-Cal), proof of income, and completed forms to your appointment

Make an Appointment

MAIN CLINIC
831-464-5409
WATSONVILLE CLINIC
831-621-2560
BEACH FLATS CLINIC
831-464-5411

New Patient Forms Expand

English New Patient Forms:

  • New Patient Packet, Adult, English
  • New Patient Packet, Children, English

Formularios para Pacientes Nuevos:

  • Paquete de Paciente Nuevo, Adulto, Español
  • Paquete de Paciente Nuevo, Niño, Español

Other Forms:

  • Authorization to Release Records
  • Autorización para Liberar Registros

Location and Hours

Click here for written directions to our clinics

Main Clinic
1830 Commercial Way, Santa Cruz
831.464.5409
Mon-Thu: 8:30am-12:30pm, 1:30pm-5pm
Fri - Sat: 7:30am-12pm, 1pm-4pm

Watsonville Clinic
1430 Freedom Blvd, Suite C, Watsonville
831.621.2560
Mon-Thu: 8:30am-12:30pm, 1:30pm-5pm
Fri: 7:30am-12pm, 1pm-4pm

Beach Flats Clinic
302 Riverside Ave, Santa Cruz
831.464.5411
Mon-Fri: 7:30am-12pm, 1pm-4pm
CLICK HERE for a Parking Map

Outreach Clinic at Housing Matters
115 A Coral Street, Santa Cruz
831.458.6020
Once a Month

Dientes Administrative Offices
5300 Soquel Ave. Suite 103, Santa Cruz CA 95062
831.464.5410
831.464.5416 (fax)

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